Tenant FAQs

Properties are rented on a first-come, first-served basis, and a completed application along with the required fees is what secures your place in line. We encourage you to apply as soon as you find a home you're interested in, since availability cannot be guaranteed while a decision is pending.

Move-in costs vary by property. Most homes require the first month's rent and a security deposit prior to move-in, and some properties may also require last month's rent. Specific move-in cost requirements will be outlined for each individual property and in your lease agreement, so there are no surprises on move-in day.

All applicants must be of legal age to enter into a lease agreement, which is 18 years or older in North Carolina. Every adult intending to reside at the property must submit their own application.

Security deposits are handled in accordance with North Carolina law. At the end of your tenancy, your deposit will be returned, minus any lawful deductions for unpaid rent, damages beyond normal wear and tear, lease violations, or required cleaning, within the timeframe required by state law. An itemized statement of any deductions will be provided. We handle the deposit process with transparency and in full compliance with North Carolina's Tenant Security Deposit Act.

Applications can be submitted online or in person. You'll need to provide a completed application, the applicable application fee, and supporting documentation such as proof of income and a valid form of identification. Our goal is to make the process efficient so qualified applicants can move into a home they love without unnecessary delays.

Rent is encouraged to be paid through our online portal.

Before bringing a pet into the home, please review your lease agreement and contact our management team directly for written approval. Pet policies vary by property. Some homes allow pets with an additional pet deposit or pet rent, while others have specific restrictions. No pet should be brought into the home without prior written approval from our team.

All tenants listed on a lease share equal responsibility for the full lease term. If one tenant wishes to remain after another moves out, they may need to qualify for the lease independently or coordinate with our management team to identify an approved replacement tenant. Please contact our office to discuss your specific lease and the options available to you.

Your lease outlines a required written notice period that must be provided before vacating. Please review those terms carefully and submit your written notice to vacate before the applicable deadline. Communicating early helps ensure a smooth move-out process and protects your security deposit.

We take routine maintenance and repairs seriously, as a well-maintained property benefits both the owner's investment and the tenant's living experience. Responsibility for specific repairs is outlined in your lease agreement; generally, tenants may be responsible for damage resulting from negligence or misuse, while normal wear and tear is not charged to the tenant. All maintenance requests should be submitted promptly through the appropriate channel so our team can respond quickly.